Course details
This programme covers knowledge and application skills required to manage a perse service environment. It involves promoting inclusiveness, building team cohesion and managing persity challenges and opportunities that may have implications on service delivery.
The programme covers:
- Promote an inclusive work environment which embraces persity
- Build team cohesion to achieve organisational service excellence
- Manage challenges and opportunities relating to persity that have implications on service delivery
The main target audience are for Call Centre Supervisors, Crew / Section / Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders.
This is one of the core modules leading to the WSQ Advanced Certificate in Service Excellence (Level 3).
Entry Requirements
- Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy Level 4.
- Have 2 years of supervisory experience in a service-related capacity.
Course Location
About Singapore Institute Of Retail Studies
The primary mission of SIRS is to provide quality and market driven holistic training solutions through the national Workforce Skills Qualifications (WSQ) programmes in Retail, Service Excellence, Productivity and Business Management to enhance the skills and employability of the Retail and Service workforce in Singapore.
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