SECRETARIAL AND ADMINISTRATIVE SKILLS Kuala Lumpur

Course details

Module 1:Professional Standards
The changing organization
Skills and qualities of an Effective PA
 
Module 2:Getting Organized
Keeping Your Workspace Organized
Using a To-Do Book
The Extra Mile: Adding Project Management Techniques to Your Toolbox
 
Module 3: Effective Communication Skills
Goals of Communication
Listening and Hearing: They Aren't the Same Thing
Sharpen Questioning Skills
Communicating with Power
Barriers to Communication
Non Verbal Communication
Body Language Tips
The Signals You Send to Others
It's Not What You Say, It's How You Say It
Working with people and “Team-ing”
 
Module 4: Business Communication Skills
The Myths of Written Communication
Effective report writing model
Email etiquette
Telephone etiquette
How to use the right tone in written communication
 
Module 5: Priority and Time Management
Time is Valuable
Why Time Management?
There is Time for Everything
Time Tracking
Manager's Time - How Should I utilise Time?
Finding Time - Urgent vs Important, Prioritising
Time Management Problems
Controlling Interuptions
Monkey Management
Setting goals and get it all done
 
Module 6: Managing Meetings
Conducting Effective Meetings
Categories of Participations & Facilitation Challenges
Meeting Follow Up
 
Module 7: Managing Conflicts and Difficult People
Why Conflicts Arises
Personality Who Causes Conflict
Types/Cause/ Stages of Conflict
Preventing Conflict
 
Module 8: The Art of Relaxation
Physiological responses to stress
Top 2 most important things you can do for your body daily
Taking a Stress Test
Effective Ways to Manage Stress 
Accomplishing Work-Life balance 
6 Tips to Improve Work-Life Balance  Updated on 11 May, 2020