COACHING SKILLS FOR MANAGERS Kuala Lumpur

Course details

MODULE 1: UNDERSTANDING COACHING
- Leverage the Resources Available to You
- Understanding Coaching and Managing
- Qualities & Competencies of a Coach
- Process: IGROW coaching model
- Who needs coaching and who makes a good coach?
- Pitfalls to Avoid in Coaching


MODULE 2: MASTER THE ART OF COMMUNICATION
- Share Information With Proficiency
- Become an effective communicator
- Power of Questions
- Pacing and Leading the Coachee
- Saying it simply and clearly
- Exercise Being human: Dynamic listening skills


MODULE 3: MASTERING RELATIONSHIPS
- Understand the Coach and Coachee Emotional Intelligence Profile
- Know why your Coachee’s Working Style
- EI Profiling and How to Handle each Style effectively
- Build rapport easily with Coachee
- Exercise: Real Coaching Practice


MODULE 4: PERFORMANCE MANAGEMENT
- How to evaluate Staff Performance
- How to give effective feedback
- Negotiating coaching plans with each employee
- Practice: Identify Performance Problems and Resolving them


MODULE 5: MASTERING MOTIVATION
- Twin Pillars of Motivation
- The Driving Forces of the Coachee
- Motivating your under-performers
- How to create a motivating team environment
- Coaching Practice:  Motivating the Coachee


MODULE 6: EFFECTIVE DELEGATION
- What should and what shouldn’t be delegated
- Delegate the tough, important jobs to ensure they are done right the first time
- Rules for effective delegation
- Being firm & knowing what it takes


MODULE 7: REALIGNING THE GAP IN PERFORMANCE
- Reaching Performance Improvement and Excellence
- Faster, better, cheaper: an effective method for improvement
- Nurturing greatness in your team
- Being positive & knowing what it takes  Updated on 11 May, 2020