The Maintaining Service Provider Quality of Service (MSPQS) course is designed to provide learners with the knowledge needed to provide support in a service-provider environment using quality-of-service (QoS) mechanisms. The course focuses on the QoS mechanisms, how they are implemented using Cisco IOS® Software and Cisco IOS XR Software, and how to perform monitoring and troubleshooting of QoS in service provider environments. The course is also intended to help prepare students for the CCNP SP Operations certification exam.

Target Audience

This course is designed for:

  • Support staff
  • Service provider network operations center (NOC) personnel
  • Service provider engineers
  • Service provider partners


Upon completion of this course, you should be able to meet these overall objectives:

  • Identify the typical QoS requirements in service provider networks and list solutions and describe the change, performance, and fault management procedures for QoS.
  • Perform changes in the configuration of QoS based on designs and implementation templates as well as ITIL®-based change management processes and procedures
  • Gather and interpret performance statistics for QoS mechanisms using various tools such as show commands and Simple Network Management Protocol (SNMP)-based monitoring tools.
  • Perform fault management for QoS mechanisms using various tools such as show commands and SNMP-based monitoring tools.

Course Outline

Service Provider QoS Operation Processes

  • Service Provider QoS Overview
  • Service Provider Routing Operation Processes Based on ITIL®

Change Management for QoS

  • Implementing QoS Mechanisms in Service Provider Networks
  • Adding Core and Edge Routers or Core and Edge Links and Implementing QoS
  • Analyze Lab Scenario

Performance Management for QoS

  • Monitor QoS Performance in the Core and Edge
  • Analyze Lab Scenario

Fault Management for QoS

  • Troubleshoot QoS in the Edge and Core
  • Analyze Lab Scenario

EquiTrain –a pision of Equinox International- equips organizations with IT skills that are the lifeblood of modern corporate life, as Theyll as the professional expertise required for ensuring productivity and to remain competitive now and tomorrow.

At EquiTrain, They tailor end-to-end training solutions that incorporate both IT and business consultancy to the specific needs of each inpidual customer. They can equip yTheir IT professionals with all they need to quickly maximize yTheir new technology investments as Theyll as pushing forward absolute beginners on their road to IT proficiency.

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