Level 3 Advanced Diploma In Reception And Front Office Services

Course details

Level 3 Advanced Diploma in Reception and Front Office Services is for candidates who have gained experience in reception services and wish to extend their departmental knowledge of planning, monitoring and supervising staff and physical resource. They will wish to progress as a qualified receptionist in a supervisory role.

On completion of this qualification candidates may progress into employment as a supervisor in the reception and front office area, or may continue to study to a Degree in Hotel or Hospitality Management.

MODULE OUTLINE

Maintain a Healthy, Safe and Secure Working Environment

The aim of this unit is to enable learners to acquire in-depth knowledge of health, safety and security in the workplace. Learners will demonstrate skills as a supervisor, and will implement measures to prevent hazards by undertaking risk assessments, monitoring and recording information about health and safety and ensuring that staff are well trained in their responsibilities in order to maintain a safe and secure working environment.

Supervise Customer Service

The aim of this unit is to provide the knowledge of how to supervise customer service performance in a team. Learners will acquire practical skills in monitoring customer service standards and provide feedback to team members on their performance.

Supervise Staff Training

The aim of this unit is to enable learners to develop the necessary knowledge and understanding of the principles of identifying staff training needs and to be able to organise a training session.

Principles of Supervising and Leading Teams

The aim of this unit is to enable to develop an understanding of how to supervise and lead teams to improve inpidual and team performance. The unit covers motivating team members, gaining commitment from the team, planning work, monitoring performance and taking action to achieve objectives.

Resource Management in the Front Office Area

The aim of this unit is to enable learners to develop the knowledge and skills to manage resources for the front office area. The content of the unit focuses on human resources and physical resources. This unit introduces learners to ensuring that resources are used effectively and efficiently.

Supervise front office operations

The aim of this unit is to develop the knowledge and skills learners required to supervise the day to day front of house operations. Learners will supervise staff, analyse data and respond to problems that may occur.

Supervise Cash Handling Operations

The aim of this unit is to develop the knowledge and skills to supervise the handling of cash or cash equivalents.

ENTRY & GRADUATION REQUIREMENT FOR THE PROGRAMS

Students must have attained Level 2 Diploma in Reception Services or equivalent; and

• Pass in English in GCE “0" level or equivalent; or
• For International Students, they must pass in English in Secondary or High School education or equivalent.
• Other qualifications will be considered on a case-by-case basis.

Graduation Requirement

In order to be conferred the certificate, the student must achieve a pass for Examination and Practical Assessment from City & Guilds, (UK), and at least 75% of class attendance. Student’s Pass Holders are required to maintain a class attendance of 90% and above.

Mode & Methods of Delivery

Face to face delivery via 

• Powerpoint Presentation 
• Discussion 
• Question & Answer 
• Assignment 

Teacher Student Ratio

1:30

Examination

Examination is conducted at the end of the course upon completion of all modules. C&G, (UK) Examinations will be conducted in June and November.

Awarding & Recognition Body and Sample Certificates

• City & Guilds (UK), Level 1 Certificate in Food & Beverage Service
• City & Guilds (UK), Level 2 Diploma in Food & Beverage Service
• City & Guilds (UK), Level 3 Advanced Diploma in Food & Beverage Service Supervision