Course details
What will I learn?
Level 2 Certificate in Customer Service
This Level 2 certificate focuses on a range of knowledge and skills required by the Customer Service Industry. The qualification is designed to provide a sound platform onto further training and learning at Level 3 or to enable students to gain the necessary skills so as to provide quality Customer Service in employment.
Course Content:
- Delivery of Effective Customer Service
- Supporting the Customer Service Enviornemnt
Level 3 Certificate in Customer Service (2 Units)
The main aim of the Level 3 certificate is to enable students to gain practical and theoretical skills required to provide service excellence. It also provides students with opportunities to focus on the development of the major key skills in a Customer Service context, such as communicating with clients, working with others and problem solving.
Course Content:
- Principles of Customer Service Delivery
- Developing and Improving Customer Service Process
Entry Requirements
Level 2 Certificate in Customer Service (2 Units)
Applicants must be at least 16 years of age with proficiency in English and possess a keen interest in Customer Service. A minimum of Secondary 2 Level qualification is required for admission for local students. International applicants will be assessed based on the equivalent of Secondary 2 Level qualifications. However, it is the discretion of the school and working experience of adult learners will be taken into consideration for admission to this course. Applicants from non-English speaking countries need to pass Literacy Test or enrol for Basic English Communication Course.
Level 3 Certificate in Customer Service (2 Units)
Applicants must be at least 16 years of age, with Level 2 Certificate in Customer Service (2 units) ITEC/equivalent certificate awarded by recognized organizations. If the Level 2 or equivalent Certificate in customer Service is not applicable, the applicants must have two-year working experience. A minimum of GCE ‘N’ Level qualification is required for admission for local students. International applicants will be assessed based on the equivalent of GCE ‘N’ Level qualifications. Applicants from non-English speaking countries need to pass Literacy Test or enrol for Basic English Communication Course.
Updated on 18 March, 2019Course Location
About CSM Academy International
CSM Academy was established since 2005 as a Private Education Institute to deliver Service Management programmes with a major focus on healthcare services education. We have developed our own intellectual property programmes in Aged Care, Therapy Services, Biomedical Science and is partnering with a UK University to deliver their BSc Nursing, MSc Clinical Research, MSc Health Administration and MSc Nursing Gerontology and/or Palliative Care in Singapore. Good Customer Service is not just the duty of the frontline staff. It should permeate throughout the organization whereby senior management has to believe in it and walk the talk in order to create a service culture in the company. Service is not just for the frontline staff but for everyone in the company. Thus, studying for a course in service management will provide you with a qualification that is always in demand in all industries and will give you the competitive advantage in your career advancement. CSM Academy International specialises in Service Management programmes with a focus on healthcare services.
See all CSM Academy International courses