This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users of the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. Subjects covered include the role of communication and the assessment of risks in conflict situations and follow up practices after such events.
About National Hospitality Institute
NHI – the National Hospitality Institute – is the leading provider of quality vocational training for the Hospitality, Catering and Travel Industries in the Gulf region. Located in Muscat, Oman, NHI operates with the clear intent of providing the most comprehensive and professional training possible.
The institute provides expert training with a focus on internationally accredited vocational courses. Our instructors are ex-industry professionals with years of experience in Hospitality and provide first-hand, work-based knowledge to their trainees. NHI continually strives to build its portfolio of training courses to cater to the growing needs of the community.
NHI ensures that their students have every facility available to them that would be conducive to the learning process. The Institute provides a large, bright and airy learning environment with quiet study areas, a computer lab and a resource room with Wifi facilities. We also have a live training restaurant, cafeteria, kitchens, reception desk and fully serviced guest rooms. These facilities not only provide catering requirement for staff, students and outside guests, they also operate as a real-life training ground for the students. The institute also has accommodation facilities for up to 54 students from outside of Muscat.
Please identify the course you are interested in from our extensive list on the website or call our Business Centre for further details. Most courses require candidates to complete a short assessment and interview with the relevant instructor.See all National Hospitality Institute courses