Course details
To support an office business needs, the outsourcing contract manager needs to have effective contract governance skills and service-level management. Understanding contract law management is critical in managing the outsourced service environment.
This practical course will highlight the dos and don’ts in contract formation in request for proposal stage to what terms and conditions are essential and managing service level agreements to ensure effective service delivery.
Course Topics
- Preparing Request for Proposals (RFP) for Outsourcing Evaluation
- Selecting Vendors
- New concept of “Gain Sharing” and case-study
- Pros and Cons of IT Outsourcing and Insourcing
- Contract Formulation & Negotiation
- Service Level Agreement (SLA): Terms of SLA
- Measurements and Benchmarks
- Service Levels & Key Performance Indicators
- Contract Execution & Management
- Service Monitoring & Tracking
- Regular review by vendors & customers
- Problem Management
- Change Management
- Managing the Parties
- Variations & amendments to SLA
- Charging for services
- Maintenance Schedules
- Records outputs
- Contract Termination & Migration
- Managing Exit Strategy
- Dispute Resolution
Course Location
About ITC School Of Laws
ITC has emerged to be the most successful private school in Singapore to offer preparatory courses for the Certificate in Higher Education (Common Law) and the Bachelor of Laws, LL.B from the University of London International Programme. Our students' excellent world-class results on the external law programmes every year are testament to this fact. With graduates who are currently involved in the legal arena, the corporate sector, government fields and many others, the ITC graduate is highly employable in both the local and international job sectors.
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