Lean Six Sigma Black Belt for Service and Transaction

Course details

Lean Six Sigma is a comprehensive and highly effective strategy for achieving and sustaining business success. Lean Six Sigma delivers bottom line savings, project by project, in an organised, proactive and highly transparent manner.

Lean Six Sigma is driven by a close understanding of customer needs, disciplined use of knowledge, facts and statistical analysis and diligent attention to a methodology to improve or reinvent business processes.

Our Lean Six Sigma Black Belt 21 day programme consists of 4 days training per month, over 5 months followed by a day of project presentations. The unique feature of our Black Belt programme is that certification is only achieved on completion of a major project, documenting application of the learning tools and evidence of the savings generated. Projects completed by delegates who have attended SQT’s Lean Six Sigma training courses have yielded significant cost savings, (in excess of €40 million), for Irish industry leading to increased competitiveness/improved job sustainability/company viability.

Typical Lean Six Sigma Black Belt projects are yielding savings of €300,000 per project. The project forms a major part of the training process as it is only by ‘doing’, that people really learn the tools and techniques of Lean Six Sigma. For this reason our training is specifically designed to be very practical and hands-on so that delegates, once they achieve Black Belt status, can go on to lead major improvement initiatives and drive lasting change within their respective organisations.

Key Success Factors Differentiating Lean Six Sigma from other Quality Initiatives:

• Major emphasis on analytical approach, leading to accurate data-based decision making
• Project driven using a defined set of problem solving tools
• Top management leadership focused on success and driving bottom-line savings
• Structured training at various levels to deploy tools and methodology, so that they become “the preferred way of working”

Achieving Lean Six Sigma Success…Involves A Number Of Key Elements

Customers: You must start by focusing on the customer and identify their critical to quality requirements.

Processes: You must ensure that your processes are designed and managed to meet these key customer requirements.

Measurements: There must be appropriate measurements in place to understand how well you are meeting customer requirements and more importantly, how well the customer feels you are meeting their requirements.

People: You need to involve your people, ensuring they are effectively equipped (trained) so that they are able and feel able, to challenge their processes and improve the way they work.

Tools: Improvements are implemented project by project, using a systematic, data driven, problem solving and process improvement approach.

Leadership: No change happens without the correct Leadership, Support and Management Behaviour, this is the real key to Lean Six Sigma success.

Learning Outcomes

The aim of the programme is to produce graduates who possess advanced knowledge of theory and practice of Lean Six Sigma to enable them to establish and/or take leadership roles in process improvement efforts in manufacturing or data intensive service organisations.

On successful completion of this programme the delegate will:

• have a good understanding of advanced process statistics, including industrial designed experiments, and their application to expanding the boundaries of current knowledge within an existing, manufacturing or service industry, process
• have detailed knowledge and understanding of a wide range of problem solving principles, tools and techniques and the manner in which these are combined in the overall pursuit of business process improvement via Lean Six Sigma
• demonstrate the ability to draw conclusions from data through the use of advanced analytical and/or statistical techniques
• be able to confidently engage in and successfully resolve process engineering projects in both the technical and managerial aspects and communicate effectively their resolution.
• demonstrate, through leading a project, that the learner thoroughly understands the rigour and discipline of the Lean Six Sigma DMAIC methodology
• be able to apply Lean Six Sigma concepts and advanced problem solving skills learnt in a variety of contexts in manufacturing and service environments
• deliver significant financial and/or customer benefit for the learners employer (target of €100k annualized, €50k for SME’s) through a proactive, investigative and data driven problem solving approach
• be able to research process engineering issues and solutions to issues, taking responsibility for his/her own learning in unfamiliar learning contexts
• be able to work independently or effectively lead a cross functional team to solve complex process engineering problems
• demonstrate the ability to overcome resistance to change in an organisation through effective communication with and influencing of key stakeholders