Lean Process Improvement Etisalat Academy
  • Locations: Dubai
  • Duration: 3 Days
  • Call: +971 4 2753473

    Course details

    Lean principles have come a long way over the past three hundred years. From Benjamin Franklin's early ideas, to Henry Ford's work in the 1920's and the Toyoda precepts in the 1930's, to Jeffery Liker's publication of The Toyota Way in 2004, Lean processes have evolved from a simple concept to a set of widely used best practices.

    This two-day course will help you give participants the foundation to begin implementing Lean process improvement tools in their workplace. The first day will explore the foundations of Lean through the Toyota precepts and the five critical improvement concepts (value, waste, variation, complexity, and continuous improvement). The second doy will give participants tools to perform continuous improvement in their organization, inducing 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu, and various Lean data mapping methods.

    Expected Accomplishments

    • Define Lean and its key terms
    • Describe the Toyota Production System and the TPS house
    • Describe the five critical improvement concepts
    • Use the Kano model to understand, describe, analyze, and improve value
    • Identify and reduce various types of waste
    • Create a plan for a more environmentally Lean organization
    • Use the PDSA and R-DMAIC-S models to plan, execute, and evaluate Lean changes
    • Use Lean thinking frameworks, including 5W-2H, Genchi Genbutsu and Gemba
    • Prepare for and complete a basic 5-S
    • Describe the key elements of Kaizen events, particularly a Kaizen blitz
    • Gather, analyze, and interpret dato using flow charts, Ishikawa (fishbone) diagrams, SIPOC diagrams, and value stream maps
    • Go back to their organization with a plan to begin incorporating Lean into their corporate culture

    Course Outline

    • Introduction and Course Overview
    • Understanding Lean
    • The Toyota Production System
    • The Toyota Production System House
    • The Five Critical Improvement Concepts
    • Understanding Value with the Kano Model
    • Types of Wosfe
    • Creating a Lean Enterprise
    • The Plan, Do, Study, Act (PDSA) Cycle
    • Using the R-DMAIC-S Model
    • Lean Thinking Tools
    • Kaizen Events
    • Data Gathering and Mapping
    • A Plan to Take Home

    Who Can Benefit

    • Managers, supervisors and team leaders

    Related Training

    • Change management and how to lead Change
    • High Performance Management Skills Toolbox
    • Supply Change Management and Business Competitive Advantage
    • Successful Product Management


    • Consultant led class with small interactive sessions


    • Good communication skills

    Course Location

    About Etisalat Academy

    We_They is the largest single-source business and telecom training solutions provider in the Middle East. For 30 years we have been providing training consultancy and human capital development services to telecoms, government agencies, oil & gas companies, financial institutions and organizations across all industries and business sectors.

    We provide training and development programs ranging from cutting-edge technology courses in 3G, WiMAX, VoIP or IPTV, to career-changing leadership masterclasses, strategy workshops and business management seminars.

    Based in the UAE and operating a 1.2 Million square feet training facility in Dubai, our partner network spans two continents and delivers world class training solutions to customers in over 28 countries in GCC and MENA regions.

    We help organisations to:

    • Develop effective leaders, managers and team members
    • Discover and overcome competency gaps
    • Measure and improve performance
    • Build teams and improve communication
    • Recruit and retain talent
    • Build a knowledge culture
    • Create an organisation-wide competency framework
    • Stay competitive by using cutting-edge technology
    See all Etisalat Academy courses

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