This highly participative seminar will help you to develop your leadership skills to lead others in times of crisis, pressure and stress. You will obtain the latest insights into what makes a leader able to manage themselves and others during times of crisis. The best way of dealing with a crisis is to avoid one in the first place. But if crises are inevitable due to a growing number of factors then your organization needs to identify their vulnerabilities and map out possible crisis scenarios. By applying these skills to the tasks and challenges you face in your work, you will begin to experience breakthroughs you never thought possible.

The Structure

Module 1 - Leadership Excellence in Handling Pressure & Stress

Module 2 - Strategic Crisis Management

The Goals

This seminar aims to enable participants to achieve the following objectives:

  • Build and develop leadership skills for handling stress, pressure and crisis.
  • Become familiar with how the different personality styles respond to stress and pressure and identify your personal style in coping with stress.
  • Learn how to lead others during times of crisis.
  • Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management.
  • Learn how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively.

The Process

Participative lectures will involve the use of slides, handout material, work manual with all instructor notes and slides, examples of best practice and appropriate video/DVD material. The use of flip-charts, syndicate work-shops and reporting back sessions will encourage a fully participative and enjoyable event. Delegates will be encouraged to participate actively in relating the principles of stress, pressure and crisis management to the particular needs of their workplace.

The Benefits

  • Understand and better appreciate the importance of managing stress and pressure.
  • Learn how to cultivate a positive mindset for in times of crisis.
  • Understand the anatomy of a crisis and what should be in place before, during and after an event.

The Results

  • Discover how to handle crisis in the organization.
  • Implement creative leadership for leading others in times of stress.
  • Guidelines on how to validate plans, to improve staff ownership, to augment training programmes and to raise awareness.

The Core Competencies

Participants will develop the following competencies:

  • Implement leadership skills to manage crisis with confidence
  • Use effective communication to lead others during times of great pressure
  • Help your team find creative solutions to workplace difficulties & challenges
  • Enhance your leadership skills and improve your abilities to cope with stress
  • Identify what is a crisis
  • Develop and implement contingency plans for crisis management

The Conference Content

Module 1:

Leadership Excellence in Handling Pressure & Stress

Personal Leadership Skills for Handling Pressure & Stress

  • Stress and its effects on the body, mind and spirit
  • Holistic response to stress
  • Relationship between mind and body
  • Personality styles and response to stress
  • Understanding Introvert and Extravert responses to stress

Enhancing Communication Skills In Times of Stress

  • Passive & aggressive responses
  • Assertive communication during stressful times
  • Managing conflicts during times of stress
  • Giving and receiving criticisms during stressful moments
  • Resolving conflicts constructively during times of pressure

Leading with Confidence During Challenging Times

  • Coping with sudden change
  • Leading others during sudden changes
  • Recognizing the symptoms of short term and long term effects of stress
  • Motivating yourself and others under pressure
  • Building confidence during stressful times

Improving Leadership Effectiveness in Managing Crisis

  • Utilizing creativity in crisis
  • Recognizing opportunities for change in a crisis
  • Helping the team look for creative opportunities
  • Practicing creative leadership in facing a crisis
  • Removing blocks to creative solutions in a crisis

Developing & Training Your Team to Handle Pressure, Stress and Crisis

  • Training and developing employees to handle stress and pressure
  • Stress handling techniques for you and your employees
  • Helping the team to see the positive side of change in the workplace
  • Implementing creative problem solving skills for your team when facing crisis
  • Developing a personal action plan

Module 2:

Strategic Crisis Management

What should be in place before the event?

  • Understanding Crisis Management

             - How to manage a crisis?

             - Virtually every crisis contains the seeds of success as well as the roots of failure

             - The Rationale of the Crisis Manager

  • Consider the range of risks: Natural/Environmental; Hazards; Technological - loss of utilities/product/process/plant; Human Error; Sabotage and Terrorism
  • Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis
  • Who else inside and outside the organisation should be involved?
  • Evaluating your risks and vulnerabilities; Consider the worse-case scenarios
  • Understanding 'denial-curve' and 'group-think' syndromes
  • Who decides who sits in the 'hot-seat'?
  • Case Studies, why some companies fail and others survive?

Pre-planning, who and what else should be considered?

  • Who owns the mitigation process?

             - Self-evaluating questionnaires

  • Developing and Implementing Emergency Plans
  • Twelve point check list covering the whole planning process
  • Mutual Aid arrangements
  • Company-wide strategic contingency plans
  • Service or departmental plans
  • Building evacuation plans
  • Crisis Management and Communications Emergency Centre/s
  • Developing and implementing a Business Continuity Management (BCM) strategy
  • Business Impact Analysis. Case Study and Workshop

Dealing with a crisis - the 'communications' perspective

  • Command and Control Issues

             - Operational (at the scene)

             - Tactical (at the forward control point/incident command)

             - Strategic (boardroom level/emergency operations centre)

  • On Scene Crisis Management, essential elements for success
  • Reputation Management - Managing the Media. 'How to' sessions include
  • Organising a Press Conference
  • Conducting Radio and Television Interviews
  • Case Study Exercise: Crisis Communications Strategy. Develop a crisis communications strategy and action plan based upon a given scenario

Incident Management & Aftermath

  • Alerting and Warning. Case Studies. What can go right and what can go wrong
  • Case Studies - Texas City Disasters 1947 and April 2005
  • Major Incident Simulation - Role Playing Workshop

             - Syndicate selection

             - Reporting back

  • Potential Psychological & Welfare problems in Crisis Management
  • How to improve staff morale and confidence in the process
  • The psychological effects during and after an incident involving injuries - and worse
  • Looking after yourself and your staff
  • Questionnaire, are your batteries in good condition?

Leadership Behaviour and Behavioural Safety

  • Validating plans and procedures

              - Discuss the four types of exercise

              - How to get the most out of an exercise

  • Post Incident evaluations
  • De-briefing skills - managing the de-briefs - hot and cold
  • How to keep all 'stakeholders' informed
  • Prioritising the Recommendations
  • Examples of critique questionnaires
  • Critique report writing, executive summaries and recommendations
  • Closing the loop. How to continue the process
  • Case Study - Buncefield Oil Depot, Hertfordshire UK, 2005
  • Open Forum Time Permitting

Knowledge

The adage that “knowledge” is power holds very true in this industry. In order to maximize results we are constantly updating and upgrading ourselves. This commitment to ongoing skills development is one of the reasons we are success, the belief that there is a “better way to do things” is what motivates us each and every day. By aligning with us you are going to benefit from our years of expertise in real world scenarios. Classroom learning is great but there is no substitute to real world experience which is what we are bringing to the table.

Quality

Billionaire investor Warren Buffett said “price is what you pay but quality is what you get” and that expression is very true. With use we understand that your time is very valuable and you only want the best and most current industry related knowledge which is what we bring to the table.  Instead of giving you massive amounts of inaccurate or outdated information you get precisely what you want, the most current knowledge so you can make truly informed decisions that will directly impact productivity and your bottom line. When results are what you are looking for then the choice is clear, we are your partners in success.

Innovation

Technology has revolutionized the way knowledge is disseminated in throughout the world, what use to take months or even years to reach the masses can be done in a few hours ! In order to remain relevant and viable we need to embrace innovations. The challenge with innovation is knowing when to implement it and what type of return you can expect from it. Instead of risking your time and resources we have the answers for you, Since we are at the vanguard of the industry whenever there is a fruitful innovation we will be there providing you with the information needed to make the right decision.

Respect

We understand you may have unique need so we provide a tailored made (bespoke for our U.K. friends) approach that will address your questions in the most conducive manner possible.  Respect to us means putting your interests, your needs at the forefront of our mind. You will see how genuine we are and that you not just “some customer” you are our partner in success just as much as we are your partner in success. We firmly believe in the “golden rule”, treat others with graciousness, courtesy and respect.  Come experience the difference that quality and respect makes and you will truly be amazed.

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