Supervisors represent an important force in the North American economy. You have the power to turn on or turn off the productivity of the people who work for you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. You usually have more experience and more skill than the employees you supervise, because management tends to look for super people to fill those roles.
What You Will Cover:
- Managing your time and energy
- What makes a good leader?
- Communication as a leadership tool
- The commitment curve
- Employee development models
- Dealing with conflict and difficult issues
- What successful leaders do?