Leadership Skills for Supervisors: Communication, Coaching, and Conflict Etisalat Academy
  • Locations: Dubai
  • Duration: 3 Days
  • Call: +971 4 2753473

    Course details

    This workshop will help teach participants how to:

    • Learn ways to prioritize, plan, and manage their time.
    • Identify their primary leadership style and techniques for maximizing that style.
    • Develop more flexibility to use other leadership styles.
    • Search for ways to overcome communication barriers.
    • Determine ways they can meet the needs of employees and co-workers through communication and coaching.
    • Explore ways to engage in productive rather than toxic debate, and to make conflict a powerful force for creative, well-rounded solutions to problems.

    Course Overview

    • You will spend the first part of the course getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

    Managing Your Time and Your Energy

    • This section will discuss the Left and Right brain concepts, SMART goals, and how to organize your personal workspace.

    What Makes a Good Leader?

    • In this section students will learn about The Situational Leadership model and The Leadership Effectiveness and Adaptability Description (LEAD).

    Communication as a Leadership Tool

    • This section defines communication, how to use effective communication, and discusses the major elements of communication such as verbal and non-verbal queues, asking questions, and body language.

    The Commitment Curve

    • This section will teach you how to ensure new employees understand the commitment curve and recognize that the first few months of any new job will be tough.

    Employee Development Models

    • In this section we will discuss the Coaching and Dialogue employee development models. “You” and “I” messages will also be discussed, along with the consequences and benefits of both changing and not changing.

    Dealing with Conflict and Difficult Issues

    • You and the participants will discuss the difficulties involved when bringing up a concern or issue with another person.

    What Successful Leaders Do

    • You and the participants will discuss the difficulties involved when bringing up a concern or issue with another person.

    Workshop Wrap-Up

    • At the end of the course, students will have an opportunity to ask questions and fill out an action plan.


    • Experiential learning, tutorial exercises, case studies and group work activities and discussions


    • None

    Who Can Benefit

    • Team leaders and Supervisors from all Departments

    Related Training

    • Counseling & Coaching
    • Employee Relationship Masterclass
    • Conducting Effective Performance Reviews
    • Emotional Intelligence
    • Experiencing Team work
    • Motivating Your Workforce - Motivation, Persuasion & Creativity

    Course Location

    About Etisalat Academy

    We_They is the largest single-source business and telecom training solutions provider in the Middle East. For 30 years we have been providing training consultancy and human capital development services to telecoms, government agencies, oil & gas companies, financial institutions and organizations across all industries and business sectors.

    We provide training and development programs ranging from cutting-edge technology courses in 3G, WiMAX, VoIP or IPTV, to career-changing leadership masterclasses, strategy workshops and business management seminars.

    Based in the UAE and operating a 1.2 Million square feet training facility in Dubai, our partner network spans two continents and delivers world class training solutions to customers in over 28 countries in GCC and MENA regions.

    We help organisations to:

    • Develop effective leaders, managers and team members
    • Discover and overcome competency gaps
    • Measure and improve performance
    • Build teams and improve communication
    • Recruit and retain talent
    • Build a knowledge culture
    • Create an organisation-wide competency framework
    • Stay competitive by using cutting-edge technology
    See all Etisalat Academy courses

    Contact information not available.

    Are you from Etisalat Academy ? Claim your course!
    Courses you can instantly connect with... Strategic Management and Leadership Skills MECAT Transition from Management to Leadership Institute of Management Pty Ltd Leadership Skills my Learning Key

    Is this the right course for you?

    Rate our content

    Didn't find what you were looking for ?