Leadership and Management Skills for the 21st Century Managers Abu Hail Training Institute

The Management Skills for The 21st Century

  • The Managerial-Leadership Roles  
  • Clarify the roles and responsibilities of managerial leadership and learn how to balance them  
  • Deepen your insight regarding your current level of managerial leadership skills via 360-degree feedback and create action plans for their improvement  
  • Build and sustain a productive and cohesive office team, including planning and executing effective meetings  
  • The 21st Century challenges  
  • Initiate and implement change well  
  • Difficult Leadership Situations  

Developing the Foundation for Constructive Leadership

  • Establishing confidence and trust with our employees  
  • Understanding the influence of leadership styles on employee behavior  
  • Leadership Styles- common traits of successful off-site leaders  
  • Dealing with different personalities  
  • Using common sense motivating factors  
  • Leadership styles needed to be a positive role model  

Creating an Inspirational Vision of the Future

  • • The importance of an empowering vision  
  • • Creating a desirable future state for the organization and business units  
  • • Cascading objectives across your entire organization / team  
  • • Unifying and integrating higher level and lower level objectives  
  • • Setting the kind of targets that will drive people to really deliver and perform  

Change Management

  • Transitional change  
  • Transformational change  
  • Effective tools to guide successful change in an organization  
  • Impact and resistance to change  
  • Diagnostic tools to overcome Resistance to Change  

Leading to the Change

  • The Four Room Apartment Strategy  
  • Controlling Change 
  • Resistance to Change 
  • Strategies for Dealing with Change 
  • Stress Management Techniques  

Balance Score Card Building Tools

  • Building the Balanced Scorecard  
  • Using an organizational assessment to set vision, mission, and strategy  
  • Identify customer groups and develop the Customer Value Proposition  
  • Implementing the Balanced Scorecard  
  • Getting Your Scorecard on Track  

Leadership Techniques to overcome Resistance and Ensure Results

  • Leading the change  
  • Quantifying the impact of inevitable resistance points  
  • Identifying the type of change needed for your organization 
  • Emotionally engaging people to the change process  
  • Motivating people to move forward  

Leading Employees for Maximum Performance

  • Creating a team vision  
  • Effective delegation skills  
  • Making employees accountable and responsible 
  • Giving effective positive and negative feedback  
  • Using feedback to change employee behavior  
  • Choose the right words for more constructive criticism  
  • Gain their commitment to improve  
  • A 5-step leadership plan  

Performance Measurements

  • Determination of performance improvement  
  • Determination of unacceptable performance  
  • Performance improvement plan notice issued 
  • Formal performance improvement plan to improve  

Leading Employees to Improve Performance with Emotional Intelligence

  • Develop an effective leadership communication network  
  • Understand the importance of emotional intelligence in leadership skills  
  • Identify your emotional intelligence strengths and weaknesses  
  • Utilize emotional intelligence to maximize people's performance  
  • Recognize the emotional intelligence factors of your employees  
  • Using performance appraisals to drive improvement  
  • Issuing and documenting formal and informal verbal warnings  
  • A 5-step coaching plan  
  • Use incentives and reinforcements successfully  

Target Audience

  • Current and Aspiring business leaders who are keen on improving their leadership skills.  
  • Department heads,  
  • Senior managers and team leaders  


Abu Hail Management and Administration Training (ABH) is a Professional Corporate training Centre established in Dubai in the year 2013. The aim of the centre is to provide specialized corporate training solutions which are effectively customized to meet the training needs of internal and external clients.

Our trainings programs are provided by experienced and dynamic instructors with proven success records and our courses are provided in a manner that ensures maximum transfer of knowledge and skills to participants. At the end of the course, participants will acquire competencies that will optimize their capabilities and increase their efficiencies.

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