Leadership and Management Skills for the 21st Century Managers

Course details

The Management Skills for The 21st Century

• The Managerial-Leadership Roles  
  
• Clarify the roles and responsibilities of managerial leadership and learn how to balance them  
  
• Deepen your insight regarding your current level of managerial leadership skills via 360-degree feedback and create action plans for their improvement  
  
• Build and sustain a productive and cohesive office team, including planning and executing effective meetings  
  
• The 21st Century challenges  
  
• Initiate and implement change well  
  
• Difficult Leadership Situations  
  

Developing the Foundation for Constructive Leadership

• Establishing confidence and trust with our employees  
  
• Understanding the influence of leadership styles on employee behavior  
  
• Leadership Styles- common traits of successful off-site leaders  
  
• Dealing with different personalities  
  
• Using common sense motivating factors  
  
• Leadership styles needed to be a positive role model  
  

Creating an Inspirational Vision of the Future

• • The importance of an empowering vision  
  
• • Creating a desirable future state for the organization and business units  
  
• • Cascading objectives across your entire organization / team  
  
• • Unifying and integrating higher level and lower level objectives  
  
• • Setting the kind of targets that will drive people to really deliver and perform  
  

Change Management

• Transitional change  
  
• Transformational change  
  
• Effective tools to guide successful change in an organization  
  
• Impact and resistance to change  
  
• Diagnostic tools to overcome Resistance to Change  
  

Leading to the Change

• The Four Room Apartment Strategy  
  
• Controlling Change 
  
• Resistance to Change 
  
• Strategies for Dealing with Change 
  
• Stress Management Techniques  
  

Balance Score Card Building Tools

• Building the Balanced Scorecard  
  
• Using an organizational assessment to set vision, mission, and strategy  
  
• Identify customer groups and develop the Customer Value Proposition  
  
• Implementing the Balanced Scorecard  
  
• Getting Your Scorecard on Track  
  

Leadership Techniques to overcome Resistance and Ensure Results

• Leading the change  
  
• Quantifying the impact of inevitable resistance points  
  
• Identifying the type of change needed for your organization 
  
• Emotionally engaging people to the change process  
• Motivating people to move forward  

Leading Employees for Maximum Performance

• Creating a team vision  
  
• Effective delegation skills  
  
• Making employees accountable and responsible 
  
• Giving effective positive and negative feedback  
  
• Using feedback to change employee behavior  
  
• Choose the right words for more constructive criticism  
  
• Gain their commitment to improve  
  
• A 5-step leadership plan  
  

Performance Measurements

• Determination of performance improvement  
  
• Determination of unacceptable performance  
  
• Performance improvement plan notice issued 
  
• Formal performance improvement plan to improve  
  

Leading Employees to Improve Performance with Emotional Intelligence

• Develop an effective leadership communication network  
  
• Understand the importance of emotional intelligence in leadership skills  
  
• Identify your emotional intelligence strengths and weaknesses  
  
• Utilize emotional intelligence to maximize people's performance  
  
• Recognize the emotional intelligence factors of your employees  
  
• Using performance appraisals to drive improvement  
  
• Issuing and documenting formal and informal verbal warnings  
  
• A 5-step coaching plan  
  
• Use incentives and reinforcements successfully  
  

Target Audience

• Current and Aspiring business leaders who are keen on improving their leadership skills.  
  
• Department heads,  
  
• Senior managers and team leaders