Leadership and Management Skills for New Managers and Supervisors

Course details

This training course provides an understanding of the issues which allow for effective management and supervision, such as proactive planning, understanding of customer relations, effective time management, proper communication and understanding human interaction, helping new managers /supervisors know how to use productive leadership and management techniques.

 COURSE OBJECTIVES

 At the end of this training, participants will: 

•  Understand and develop skills necessary for new managers/supervisors 
  
•  Learn the importance of managing with strategic thinking 
  
•  Learn how to set goals and plan effectively and efficiently 
  
•  Develop ability to establish a customer focus in management 
  
•  Develop positive interpersonal techniques for better people relationships 
  
•  Improve their ability to make higher quality decisions 
  
•  Apply concepts of team building, team performance and motivation 
  
•  Learn how to establish and maintain time management techniques 
  
•  Understand the role of stakeholders and learn techniques of stakeholder management 
  
•  Understand how to develop productive communication techniques 
  
•  Understand the importance of performance standards, goals and objectives 
  
•  Develop improvement plans to accomplish work and improve performance