Course details
Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include: organizational structure and culture, roles and responsibilities of managers and leaders, change management, motivation and negotiation, and conflict and empowerment. This course explores the concepts of organizational design and leadership challenges. It is aligned with the Quality Management pision of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam.
- recognize key concepts of organizational design in practice
- match the organizational structures to descriptions
- recognize how culture can be exhibited in an organization
- match the five steps on Juran's road to total quality management with descriptions
- identify requirements for quality managers in leadership roles
- match leadership styles to the appropriate follower readiness levels
- recognize examples of management functions
- recognize competencies required by managers
- identify the techniques used by individuals acting as change agents
- recognize how to overcome common organizational roadblocks to change
- match theories of motivation and influence to their key concepts
- recognize methods used to resolve conflict
- identify techniques for empowering individuals and teams
About New Horizons Lebanon
As changes in technology have accelerated, it’s become even more essential for people to master technology to be productive, invaluable employees who optimize, program and invent solutions—and even grow companies of their own. With over 300 centers in 60 countries, New Horizons is the world’s largest independent IT and Business training company. Over the past 35 years, New Horizons has delivered a full range of IT and business skills/Management training through innovative learning methods that have transformed businesses and helped over 35 million students reach their goals. New Horizons Lebanon branch was established in 1996.
- Leadership : Leadership Global CoursesUSD 22
USD 200Duration: 3 Hours - Time Management Academy for Health & FitnessUSD 12Duration: 5 Hours
