Lead Workplace Communication & Engagement

Course details

Effective communication is essential to joining the dots in an organisation. Strategies, goals, controls are shared through communication so that everyone in an organisation stays aligned.

This course enables you to achieve greater synergy as you lead and influence the flow of communication in your organisation. It also equips you with the skills to manage conflicts and negotiate for win-win outcomes. 

Target Audience:

This course is suitable for executives or managers, especially those who are responsible for the operation and performance of a team. It is also useful for people in small businesses or the self-employed.

Course Objectives:

At the end of the course, you will be able to:

• Manage conflicts & turn it around
• Develop engagement & communication strategies
• Implement communication strategies that are effective

Course Outline:

Managing Conflicts into Opportunities

• Root causes of conflict
• Negotiation situations & strategies
• Win-win negotiation 
• Is your negotiation effective?

Is Your Organisational Communication Effective?

• Benchmarks for workplace communication  (Organisation Perception Questionnaire)
• Communication gap analysis
• Engagement & communication strategies
• Getting buy-in for communications plan

Are Your Communication Strategies Working?

• Communication strategies to foster organisational culture
• Organisational level of acceptance of vision, mission and values (Corporate Climate Survey)
• Effectiveness of communication strategies 

Methodology: Mini lectures, plenary discussions, small group discussions, presentations, case studies etc.

Teacher & Student Ratio: 1:25 (maximum capacity)