KPI with Performance Management

Course details

Performance Management is a human resource management tool used to evaluate, document and discuss employees’ past performance and in turn administer the appropriate rewards or punishment. Effective performance management adds value to your organization. It motivates your top employees to do even better and it tells under - performers exactly what is expected and how to improve.

In this regard, Managers and Supervisors must be equipped with the necessary understanding and skills to: (a) facilitate and conduct a seamless and fruitful performance management review discussion with employees; (b) assist under-performers to meet expected standards; (c) plan and set work goals with employees for next plan year

Programme Objectives

In this one day workshop, participants will learn:

• The framework and principles of Total Performance Management
• How to rate staff objectively and the importance of fairness and consistency
• Interpersonal skills needed to conduct face-to face review meeting
• How to deal with under-performers and the use of Performance Improvement Plan (PIP)
• How to discuss and set SMART KPIs with employees for the next plan

Programme Outline

The workshop content is as follows:

1. Overview of Performance Management Process
2. The Different Stages of Performance Management
3. How to conduct a fruitful Performance Review Meeting
4. Performance Planning and Agreement

Methodology

To anchor the learning and winning behaviour, the workshop incorporates:

• Interactive lectures/group activities
• Applicable industry examples
• Role play