In the quest for sustainable competitive advantage, companies have finally come to realize that technology alone will not give them the edge. What will give a sustaining edge is knowledge. It is in releasing the knowledge that lies in your company’s people, processes, and experience, that the hope for survival rests.

In the Knowledge Management course, you will learn the essential principles of knowledge management, how knowledge management technologies work, and how they impact the IT infrastructure. You will do team-building and goal-setting exercises to create excellent knowledge management projects and to align e-business strategy and technology choices with your business objectives.

This course is designed for people of all roles and disciplines that are new to the field of knowledge management, or need to understand the whole picture. It is designed to bring people up to speed fast so that they can participate in knowledge management initiatives in their organizations.

Course Objectives:

By the end of the course, participants will be able to:

  • Define knowledge management
  • Recognize types of organizational knowledge
  • Define organizational learning
  • Share knowledge effectively
  • Understand and utilize knowledge flows and networks
  • Map knowledge management technology to transfer modes
  • Determine critical success factors
  • Create a business development process

Course Outline:

Introduction to Knowledge Management

  • Three pillars of knowledge management
  • Objectives of knowledge management
  • Knowledge management perspectives
  • Management challenges

Knowledge and Learning

  • Defining Learning
  • Knowledge management and learning in organizations
  • The knowledge hierarchy
  • Knowledge as a strategic resource

Organizational Learning and Learning Organizations

  • People, places and things
  • Reasons for knowledge sharing
  • Types of knowledge shared
  • Capturing and sharing knowledge

Organizational Culture, Change Management and Communities of Practice

  • Knowledge flows and networks
  • Social network analysis
  • Need for analysis
  • Organization culture
  • Knowledge workers and roles
  • Introducing communities of practice

Enabling Technologies

  • Requirements of knowledge workers
  • Mapping knowledge management technology to transfer modes
  • Technology issues
  • Layers of a knowledge management platform
  • Communications module

Knowledge Management Frameworks and Processes

  • Requirements from a knowledge management framework
  • Basics of a knowledge framework
  • Overview of popular frameworks
  • Selecting a knowledge management framework

Knowledge Strategy

  • Strategic themes
  • Importance of knowledge management strategy
  • Knowledge management strategies
  • Codification

Knowledge Management Assessment and Planning

  • Deliverables of a knowledge audit
  • Knowledge management project initiation
  • Project planning guidelines

Knowledge Management Measurements and Methodologies

  • Basics of measurement and metrics
  • Significance of knowledge management measurement

Building a Business Case for Knowledge Management

We_They was founded in 1988 with the aim of providing first class training and consulting services, enabling our clients to improve and sustain a valuable competitive advantage, hence, making a positive contribution towards their success. Working closely with national and multi-national companies, we offer global experience coupled with practical, local expertise.  

We aim to deliver innovative yet practical business solutions, from concept formation to implementation and evaluation. BLI’s depth of service and global reach translates into seasoned knowledge for tailoring our services to our clients’ specific needs. 

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