Key Management Skills: Teamwork, Leadership & Communications

Course details

This intensive, course will increase your ability to lead, motivate and manage a team in the human services and non-profit sector. After completing the certified programme, you will:

• Understand the critical factors that determine how you manage
• Possess the tools required to evaluate, extend and improve your personal and organisational management capabilities

Who Is This Course For?

The course is for current/prospective first line supervisors and managers who are looking to enhance their leadership, motivational, team-building and management skills in an accredited programme developed specifically for the social care and non-profit sector.

It is particularly suitable for people engaged in continuing professional development. Upon successful completion, you will receive 10 educational credits towards a Level 6 Applied Management award that can be used as a platform to gain further qualifications.

Learning Objectives

After successfully completing the course you should be able to:

• Describe and critically discuss key aspects of managing people
• Employ a number of theories that are used to explain the management of people
• Critically examine how people are managed in your organisation
• Analyse and evaluate how you manage other people
• Formulate development

Contents

The course covers the following topics:

• Who do you manage?
• Providing feedback
• How to support your staff
• Managing your manager
• The key skills required to manage volunteers
• Group dynamics, development and performance factors
• The elements of effective teamwork
• Team building: a process model
• Leadership theories
• The traits of an effective leader
• How managers can lead
• Motivation theories
• How to motivate your self and your team
• The cause and effect of conflict
• The difference between position and issue in conflict situations
• The ACT model

Assessment

To complete the course you will need to write a 2,000-word paper that explores the relationship between the course materials and your role as a manager. Very much a practical assignment, it will provide you with the opportunity to evaluate and expand your working practices in an environment where you have access to expert advice and the support of professional contemporaries. Having access to this learning community provides an opportunity to extend your management abilities in a uniquely supportive environment.

Qualification

The course is certified by the QQI/HETAC as a Level 6 Award. Successful participants will be awarded a Certificate In In Key Management Skills: Teamwork Leadership & Communications. Successful participants will hold 10 credits against the Certificate in Applied Management (Non profit / Human services).