This course is designed to provide introductory troubleshooting skills for engineers in a network operations center (NOC) environment. Key topics within this course include troubleshooting methodology, troubleshooting tools, hardware monitoring and troubleshooting, interface monitoring and troubleshooting, troubleshooting the data plane and control plane on devices running the Junos operating system, staging and acceptance methodology, troubleshooting routing protocols, monitoring the network,  and working with JTAC.


  • Troubleshooting as a Process
  • Junos Product Families
  • Troubleshooting Toolkit 
  • Hardware and Environmental Conditions
  • Control Plane
  • Data Plane: Interfaces
  • Data Plane: Other Components 
  • Staging and Acceptance Testing
  • Troubleshooting Routing Protocols
  • High Availability
  • Network Monitoring
  • JTAC Procedures

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