Course details

This combined programme of Customer Service and Tourism Principles and Practices is aimed at developing the skills knowledge and competencies who wish to work in the many and growing roles within Ireland’s tourism sector.

The Customer Services module is designed to provide learners with excellent customer service skills within a client facing role. This module will equip you with the knowledge skills and competence to provide effective customer service within a work, social or hospitality environment, operating independently or under supervision. The Tourism Principles and Practices module is designed to equip learners with the knowledge, skills and competencies to develop an understanding of tourism in a National and International context. Learners will understand the importance of tourism to the economy and how the employees can contribute to growth within this sector. Participants who complete the requirements for this programme will receive two QQI certificates: Customer Service Level 5 and Tourism Principles and Practices Level 5

Updated on 08 November, 2015

About Waterford Chamber Skillnet

Skillnets is an enterprise-led support body whose mission is to enhance the skills of people in employment in Irish industry to support competitiveness and employability. The organisation is led by employer and employee stakeholders – IBEC, CCI, SFA, CIF, ICTU – in partnership with the Department of Enterprise Trade and Employment and receives funds from the National Training Fund.

They work closely with members and trainer providers including WIT to develop/deliver programmes required by you allowing your business to manage shift cycles and upskill staff with far greater results. Such programmes may also lead to a QQI/WIT certification and act as the perfect stepping stone into higher education.

Waterford Chamber Skillnet also enables companies to share experiences and explore potential through networking at training and other events. They have had numerous company site visits to date where companies give a short presentation on a relevant topic and a site tour. If you would like to become a member of Waterford Chamber Skillnet or you would like to receive more information on the type of training They provide, please do not hesitate to contact us.

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