- Service Transition ‘ST
- Service Operation ‘S O'
- Contnual Service Improvemert ‘C.ST
The goal of this course is to:
- Understand how the ITSM ' IT Service management' processes and function can help achieve business exceience
- To prepare participants for the ITIL V3 foundation certificate examination
- Telecommunication & computer Engineers Fam*arity with IT terminology and IT-related work experience is recommended
About Smart Link Academy
Smart link is a privately owned company with many years of experience in Egypt.
market share is continually increasing during such short period of time due to the team’s dynamism, management successful methodology and the high technical competence of its field team.
Smart link management strategy focused on continuous measurement of its customer satisfaction and their feedback considering
a certain criteria during selection process.
Smart link is specialized training Academy dedicated to providing international and tailored certificate training, consulting,
Management and out sourcing in Egypt.