ITIL Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The ITIL Foundation Certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.
- Welcome to ITIL Foundation
- Module 1: ITIL Introduction
- Module 2: Service Management as a Practice
- Module 3: Service lifecycle and key principles
- Module 4: Service Strategy
- Module 5: Service Design
- Module 6:Service Transition
- Module 6: Service Transition
- Module 7: Service Operation
- Module 8: Continual Service Improvement
- Module 9: Technologies for Managing Services
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