Course details
The course builds on the general principles covered as part of the ITIL Foundation course. It covers the lifecycle aspects of Continual Service Improvement (CSI) and covers the management and control of the activities and techniques within the CSI stage. Additionally the course looks at the concept of CSI as a practice and at the interfaces between CSI and the other stages of the ITIL Service Lifecycle. The course is assignment based, with a strong emphasis on practical… + Read More
Course Location
About Global Knowledge Saudi Arabia
Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.
Global Knowledge's core training is focused on Cisco, Microsoft, VMware, Red Hat, business process improvement, and leadership development. Their IT courses include networking, programming, operating systems, security, and telephony. Their business skills courses feature project management, ITIL, people management, and business analysis. Their more than 1,200 courses span foundational and specialized training and certifications.
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