ITIL® Service Lifecycle: Continual Service Improvement

Course details

The course builds on the general principles covered as part of the ITIL  Foundation course. It covers the lifecycle aspects of Continual Service Improvement (CSI) and covers the management and control of the activities and techniques within the CSI stage. Additionally the course looks at the concept of CSI as a practice and at the interfaces between CSI and the other stages of the ITIL Service Lifecycle. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.

Pre-Requisites

Delegates are required to hold the ITIL  V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent.Before taking the course, it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.

Objectives

• To obtain knowledge on ITIL  concepts and terminology. The course looks at activities that may be implemented to enhance the quality of IT service management within an organisation and enables students to understand the concepts, processes, functions and activities involved in CSI. 
  
• To give a detailed management/business level understanding of the ITIL  CSI phase of the ITIL  core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation. 
  
• To explain the roles and justify the need of CSI in the Service Lifecycle. 
  
• To prepare delegates for the ITIL  Lifecycle examination in Continual Service Improvement.