In this course, you will learn the best practices in preparing for and implementing a Service Catalog and a Service Catalog management process according to ITIL best practices. You will cover the overall concepts, policies, requirements, and planning required for a successful Service Catalog implementation. You'll gain an understanding of why a business case is needed and what it should contain, and you will identify the first steps to take for Service Catalog creation.This ITIL Service Catalog training course uses an engaging scenario-based approach to learning the core disciplines of the ITIL best practices relating specifically to Service Catalogs and Service Catalog management, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 4:00 pm.The ITIL Service Catalog certification is part of the official ITIL certification scheme. Earning it grants 1.5 credits toward ITIL Expert certification. Use this ITIL Service Catalog training course in combination with other ITIL Intermediate courses to obtain higher-level ITIL qualifications.



  • Definitions of and differences between the concepts and principles of the Service Catalog
  • Service offerings to be published in a Service Catalog
  • Usage, benefits and relationships of the different views of the Service Catalog
  • Technology used to create, manage, and maintain the Service Catalog and to help users access the catalog
  • A project plan approach for the creation of a Service Catalog
  • Major challenges, critical success factors, and risks associated with the Service Catalog
  • Key components in the creation of a business case as it relates to a Service Catalog
  • Major relationships and touch points with key processes


  • Service Catalog concepts
  • Principles related to Service Catalog
  • Technology for Service Catalogs
  • Planning the creation of a Service Catalog
  • Reporting requirements
  • Building a Service Catalog business case
  • Relationship of Service Catalog to service management
  • Examination preparation

Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.

See all Global Knowledge Egypt courses

Contact information not available.

Courses you can instantly connect with... ITIL Foundation 3 Polaris Human Development

Is this the right course for you?

Rate our content

Didn't find what you were looking for ?