Course details
The course builds on the general principles covered as part of the ITIL Foundation course. This enables the organisation to introduce Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management as integral parts of its overall business-focussed Services Framework.The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.
Pre-Requisites
Delegates are required to hold the ITIL V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent.Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.
Objective
- The purpose of Service Offerings & Agreement is to obtain knowledge on ITIL terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL .
- The course provides delegates with practical guidance on the design and implementation of an integrated end-to-end processes based on proven industry best practice guidelines.
- The course prepares delegates for the ITIL Capability examination in Service Offerings & Agreement
Course Location
About Global Knowledge Saudi Arabia
Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.
Global Knowledge's core training is focused on Cisco, Microsoft, VMware, Red Hat, business process improvement, and leadership development. Their IT courses include networking, programming, operating systems, security, and telephony. Their business skills courses feature project management, ITIL, people management, and business analysis. Their more than 1,200 courses span foundational and specialized training and certifications.
See all Global Knowledge Saudi Arabia courses- JavaScript Full stack web developer virtual internship Virtual Bootcamp + Internship at LaimoonAED 1,449Duration: Upto 30 Hours
- Continual Service Improvement Level 2 Adams AcademySAR 208
SAR 2,179Duration: Upto 3 Hours - Functional Skills IT Academy for Health & FitnessSAR 47Duration: Upto 4 Hours
