Course details
MALC is the capstone course that builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions. To succeed, participants must strategize, plan, use, and measure ITIL principles in an integrated approach. This course rationalizes ITIL knowledge, brings additional knowledge, and builds skills that are not covered in the Lifecycle or Capability courses.
Pre-Requisites
- Participants are required to read the Royal Chao Phraya Hotel Chain Case Study and APMG case study before the start of the classroom course.
- It is strongly recommended that delegates should complete at least 28 hours of personal study by reviewing foundation and intermediate level knowledge by reviewing terminology, the syllabus and ITIL core publications in preparation for the examination available in participant handbook.
This course will be your final step in achieving the ITIL Expert qualification.
Updated on 06 April, 2016Course Location
About Global Knowledge Saudi Arabia
Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.
Global Knowledge's core training is focused on Cisco, Microsoft, VMware, Red Hat, business process improvement, and leadership development. Their IT courses include networking, programming, operating systems, security, and telephony. Their business skills courses feature project management, ITIL, people management, and business analysis. Their more than 1,200 courses span foundational and specialized training and certifications.
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