ITIL ® Intermediate Planning, Protection & Optimization 2011 Edition

Course details

The ITIL® PPO (Planning, Protection & Optimization) course covers the principles and core elements of the Service Capability approach to ITSM as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle.

Course Outline

1 - COURSE INTRODUCTION

• Introduction/Housekeeping
• Service Management as a practice
• Service, its value proposition and composition
• Functions and processes across the lifecycle
• The role of processes in the Service Lifecycle
• How Service Management creates business value
• How Planning, Protection and Optimization supports the
• Service Lifecycle

2 - CAPACITY MANAGEMENT

• Purpose, goal, objectives & scope
• Importance of Capacity Management as a process to generate business value
• Policies, principles and basic concepts
• Activities, methods and techniques that enable Capacity Management and how they relate to Planning, Protection and Optimization.
• Triggers, inputs, outputs and interfaces with other processes
• How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Capacity Management

3 - AVAILABILITY MANAGEMENT

• Purpose, goal, objectives & scope
• Importance of Availability Management as a process to generate business value
• Policies, principles and basic concepts
• Activities, methods and techniques that enable Availability Management and how they relate to Planning, Protection and Optimization.
• Triggers, inputs, outputs and interfaces with other processes
• How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Availability Management

4 - IT SERVICE CONTINUITY MANAGEMENT

• Purpose, goal, objectives & scope
• Importance of ITSCM as a process to generate business value
• Policies, principles and basic concepts
• Activities, methods and techniques that enable ITSCM and how each particular Stage relates to Planning, Protection and Optimization
• Triggers, inputs, outputs and interfaces with other processes
• How the key metrics can be used to demonstrate the efficiency and effectiveness of successful ITSCM

5 - INFORMATION SECURITY MANAGEMENT

• Purpose, goal, objectives & scope
• Importance of Information Security Management as a process to generate business value
• Policies, principles and basic concepts
• Activities, methods and techniques that enable Information Security Management and how they relate to Planning, Protection and Optimization.
• Triggers, inputs, outputs and interfaces with other processes
• How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Information Security Management

6 - DEMAND MANAGEMENT

• Basic concepts of Demand Management
• Activity based Demand Management and business activity patterns
• Interfaces to Service Design
• Managing demand for Services
• Activities, methods and techniques that enable this process and how they relate to Planning, Protection and Optimization

7 - CHALLENGES, CRITICAL SUCCESS FACTORS AND RISKS

• Challenges, Critical Success Factors and risks related to Capacity & Demand Management
• Challenges, Critical Success Factors and risks related to Availability Management
• Challenges, Critical Success Factors and risks related to ITSCM
• Challenges, Critical Success Factors and risks related to Information Security Management
• Challenges, Critical Success Factors and risks directly associated with the Service Design phase of the Service Lifecycle and how it relates specifically to PPO

8 - ROLES AND RESPONSIBILITIES

• Capacity Management process
• Availability Management process
• IT Service Continuity Management process
• Information Security Management process

9 - TECHNOLOGY AND IMPLEMENTATION CONSIDERATIONS

• Requirements for technology to assist Service Design
• Evaluation criteria for technology and tooling for process implementation
• Practices for practice and process implementation
• Challenges, Critical Success Factors and risks related to implementing practices and processes

10 - EXAM PREPARATION

• Sample Exams
• Feedback
• Recap

RELATED CERTIFICATIONS:

• ITIL Intermediate Life Cycle
• ITIL Intermediate Planning Protection & Optimization

RELATED EXAMS:

• ITIL Planning, Protection, and Authorization