- Location: Zoc Technologies
- Duration: 2 Days
Course details
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that you have gained knowledge of the ITIL terminology, structure and basic concepts and have comprehended the core principles of ITIL practices for Service Management. After completing the ITIL foundation course and exam, you will have gained knowledge and understanding in the following areas:
- Service management as a practice
- The ITIL service lifecycle
- Generic concepts and definitions
- Key principles and models
- Selected processes
- Selected functions
- Selected roles
- Technology and architecture
- Competence and training
ITIL is a public framework that describes Best Practice in IT service management. It provides a framework for the governance of IT, the 'service wrap', and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective. This focus is a major factor in ITIL's worldwide success and has contributed to its prolific usage and to the key benefits obtained by those organizations deploying the techniques and processes throughout their organizations.
Updated on 24 February, 2016Course Location
About Zoc Technologies
ZOC Technologies Pvt. Ltd. is a total solutions provider company setup in Mumbai (India) focusing on key technology domains; Telecommunications & Information Technology, specialized in providing a state-of-the-art technology solutions with end-to-end capabilities in undertaking turnkey-projects. In a short span of time, we have carved a unique niche in this sector of business with an admirable growth rate.
We at ZOC believe that with team work and target oriented single mindedness we can deliver the quality of service that the customer is looking ahead to. From learning lessons from each project we do and imparting those lessons and experiences to the team mates, ZOC has gathered the ability to provide cutting edge technologies and solutions to satisfy customer needs.
Customer satisfaction is the prime aspiration of ZOC and we believe that it can be achieved by understanding the underlying problems and issues in detail from customer perspective. To that end, ZOC willingly devotes energy at the start of a project to meeting with different groups of people and users in a customer's organisation, gathering information and evaluating the challenges and in opportunities their wider context before starting work on a solution.
Technologies are advancing day by day. We at ZOC are committed to making sure that all of our team is well updated with all the prevailing technologies, solutions and equipments.
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