ITIL Foundation Service Management Course

Course details

IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations.

This course examines the Service Operation processes within the ITIL® Service Lifecycle, including Incident Management and Problem Management, as well as Event, Request, and Access Management. This course will assist the learner in preparing for the ITIL® Foundation certification examination and is aligned with the ITIL® Foundation Syllabus.

The Course Curriculum includes.

• ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle 
• ITIL® 2011 Edition Foundation: Service Strategy Fundamentals 
• ITIL® 2011 Edition Foundation: Service Strategy Processes 
• ITIL® 2011 Edition Foundation: Service Design Fundamentals 
• ITIL® 2011 Edition Foundation: Service Design Processes 
• ITIL® 2011 Edition Foundation: Service Transition Processes and Policies 
• ITIL® 2011 Edition Foundation: Introduction to Service Operation 
• ITIL® 2011 Edition Foundation: Service Operation Processes 
• ITIL® 2011 Edition Foundation: Continual Service Improvement

For information technology professionals who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and candidates preparing for the ITIL® Foundation exam.
  Updated on 18 July, 2017