ITIL Foundation - Practice test with Explanations

Course details

ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today's IT departments need qualified experts who can deliver effective IT services. This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. And remember, ITIL certified professionals earn 40% more than their non-certified peers.

Here We are giving 100  important Questions

• Service Management as a Practice: 10 Question and  answers with Explanations
• Service Strategy: 20 Question and  answers with Explanations
• Service Design : 20 Question and  answers with Explanations
• Service Transition : 20 Question and  answers with Explanations
• Service Operation : 20 Question and  answers with Explanations
• Continual Service Improvement   : 10 Question and  answers with Explanations

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Example:

Question: Plan, Do, Check, Act are the four stages of which quality improvement approach?

• Improvement initiative cycle
• Edwards cycle of quality improvement
• CSI approach
• Deming cycle

Answer D.

Explanation: Plan, Do, Check, Act make up the four stages in the Deming cycle.