Course details
Course Overview:
- Service management as a practice (comprehension)
- The ITIL service lifecycle (comprehension)
- Generic concepts and definitions (awareness)
- Key principles and models (comprehension)
- Selected processes (awareness)
- Selected functions (awareness)
- Selected roles (awareness)
- Technology and architecture (awareness)
- Competence and training (awareness)
Eligibility:
Candidates will need to have a comprehensive overview of: the basic concepts and fundamentals IT service management
Updated on 24 April, 2019About MISP Training and Consultancy
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