Course details

Course Overview:

  • Service management as a practice (comprehension)
  • The ITIL service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)

Eligibility:

Candidates will need to have a comprehensive overview of: the basic concepts and fundamentals IT service management

Updated on 24 April, 2019

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