Course details

This exciting and dynamic 3-day course, fully updated for ITIL 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training courses.

The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

Audience:

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators

Learning Objectives:

At the end of this course, you will be able to:

  •  Identify the key principles and concepts of IT Service Management.
  •  Identify the benefits of implementing ITIL in an organization.
  •  Identify the Service Management processes and how they map to the Service Lifecycle.
  •  Identify the basic concepts and definitions related to the Service Lifecycle.
  •  Identify the activities and roles involved with the Service Lifecycle.
  •  Identify the relationship of each component of the Service Lifecycle and how they map to other components.
  •  Identify the factors that affect the effectiveness of the Service Lifecycle.

Course Organizational Logistics:

  •  Classroom with U-shaped seating arrangement
  •  Whiteboard, projector, flipchart
  •  25 students maximum
  •  Course runs 08:30 – 5:00 each day
  •  If required, the exam can be scheduled from 4:00 – 5:00 on the last day
Updated on 08 November, 2015

About National Institute of Technology (NIT)

NIT was established in the year 1997, with an objective of addressing the IT needs of the Kingdom and started its operations as a part of the US$ 100 million company, Almoayed Group

NIT was the first Training institution in the country to achieve the prestigious ISO quality certification.

Microsoft Learning Partner, Oracle University Education Provider, Cisco Partner, ITIL Licensed Affiliate, PRINCE2 Licensed Affiliate, ITPrenuers Regional Partner, PearsonVUE Testing Center.

Trainings are delivered by Certified and Qualified faculties.

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