Syscoms Qatar ITIL Foundation Syscoms Qatar

Course Objective

This course will show you what to do in terms of improving IT operations - and how to do it. This course will help the delegate to apply the ITIL lifecycle principles to your environment and ensure that the service ethos of continual service improvement is an integral part of business as usual. Among the many benefits, this standard provides organizations with a competitive edge in the RFP process and can be instrumental in audit preparation.

Course Prerequisites 

There are no pre-requisites for this ITIL training course; however it is assumed that course participants are working or have worked in an IT Service environment or equivalent 

Class Outcome 

By the end of the course, you will be able to identify: 

  • ITIL's key concepts, definitions and objectives
  • ITIL's service-driven lifecycle approach and the five key stages of this model
  • Structure, components and processes of the five core ITIL books
  • High level description of the main activities, goals, benefits, challenges and management reporting for the respective processes
  • Outline of relationships between the ITIL processes
  • Overview of ITIL certifications: Foundation, Intermediate and Advanced
  • How ITIL processes can improve IT operations 

Key Topics

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

Syscoms Information Technology is the brainchild of the visionary and dynamic entrepreneur, Mr. Yousef Ali M.A, Managing Director of EMKE Group. Since its inception in 1990, Syscoms has committed itself to facilitating quality training in IT, Business Management, and Communicative skills. Syscoms Information Technology understands and values ytheirneeds and aspirations and assures you top-quality service. This has resulted in Syscoms becoming one of the finest institutes in the Gulf region. 

See all Syscoms Qatar courses

Enquire about this course

You may add more courses here,
your list will be saved.

Rate our content