IT Support Technical Diploma

Course details

Course Description

Overview

IT Technicians hold one of the most important jobs for any company. It will be your role to keep computers and related systems running smoothly and efficiently.

You could be responsible for fielding telephone calls or responding to help-desk messages from individuals who are experiencing problems with their computers.

The role of IT Support Technician is vital within any business and with our diploma your skills will be highly in demand. You’ll be a valued member if the team, keeping computers running smoothly and precious data protected.

Out IT Support Technician Diploma is ideal if you’re looking for a role within a company’s IT department, retail computer store or if you want to carry out home repairs. You’ll learn how to install, repair, upgrade and maintain PCs and operating systems to ensure you have your company or customers back up and running in timeliest manner.

Requirements

Every attempt is made to ensure that every Pitman Training Centre provides full recognition of any prior learning that has been undertaken. Students must though prove their competencies with recognised certification in order that the appropriate level of recognition is provided with reference to the learning programme being undertaken. In most cases, e.g. IT certification, we only recognise exams taken within the last three years and where students can show and demonstrate they have current skills.

Course

Core Courses:

• A+ Certification Course
• Communication Skills for IT Specialists
• Project Management Fundamentals

Elective Courses

• Learning Windows 7
• Windows 7 Configuration
• Windows 7 Enterprise Desktop Support

Assessment

After the learner has completed their module material, there may be an option of sitting a mock examination. Learners are encouraged to do this and revise the recommended topics before sitting their final module examination.

All students have the right to appeal the result of any examination that they have undertaken in a Pitman Training Centre. We maintain set procedures in this area and any student wishing to appeal must do so immediately after the result is notified to them. Students should contact the Training Manager in their Training Centre for further information regarding the Examination Results Appeals Procedure.

Accreditation

Pitman Training Diplomas and Certificates are highly regarded by employers, as Pitman Students have an in-depth understanding of their chosen subject.

Also if you are studying for a Pitman Training Diploma you may also have the chance to gain QQI (FETAC) certification as part of your course in one or more of the qualifications. Terms and conditions apply and your local Pitman Training Advisor will provide you with more information on this. Our courses are tailored for Individuals and Organisations alike.

Why

Over the years, many students have found career satisfaction and success after completing a Pitman Training course. There are numerous benefits to be gained from taking a Pitman Training course. Here are some of the main reasons students choose Pitman.

• Updating IT skills to keep ahead of the rest
  IT is fast-moving and always changing so in todays competitive world its really important to have up-to-date skills. Pitman Training offers a comprehensive range of courses from fast updates of the latest Microsoft Office programmes to career-changing diplomas.
• Getting back to work
  If youre looking for work, taking a Pitman Training course can boost your confidence and ensure that you have the up-to-date skills employers really want and respect.
• Changing career
  Pitman Training has helped many people change career “ from directing traffic in Dover to becoming a respected Legal Secretary, from financial sales to a fully-fledged AMSPAR recognised Medical Secretary. If you want to change direction, then have a close look at our specialist diplomas.
• Promotion at work
  Sometimes you need that little bit extra or some specific new skills to secure a promotion. Our comprehensive range of courses has helped many people do just that “ from topping up shorthand through preparing financial accounts, to fully fledged BTEC accredited management training.

Flexibility

You can train anytime, full-time or part-time
We don’t have rigid course timetables with fixed terms, like many others, which means training can fit around your work and home lives.

Convenient Location
There’s nothing more convenient. We’re easy to get to so it’s simple for you to pop in just when you need to – and we’re open six days a week. Some of our courses can also be done remotely online.

Supervision and Support

Throughout your course you will benefit from having helpful and encouraging support from your Pitman Supervisor.