IT Support Specialist

Course details

This programme is based on the international certification requirements of Microsoft, CompTIA and ICDL and is designed to equip learners who have the interest and technical aptitude with the skills and knowledge to be employed in the IT field.

Learners will get a thorough grounding in IT and networking to prepare them to succeed in the external international exams. Learners will also get hands-on hardware and technology experience.

Microsoft, CompTIA and ICDL certifications remain the standard by which IT professionals stand out from their peers. CompTIA is the leading provider of vendor-neutral IT certifications worldwide. Microsoft Certified Solutions Associate (MCSA) certifications validate the core technical skills required to build a sustainable career in IT and open the door to multiple career paths.

UniCollege provides tuition towards these external qualifications and is an authorised CompTIA delivery partner, Microsoft IT Academy member and Pearson VUE testing centre.

Type of Programme

• Full-time or part-time
• Recognised international qualifications through CompTIA and Microsoft

This one-year full-time programme is designed to equip learners who have the interest and technical aptitude with the skills and knowledge to be employed in the IT field. UniCollege has designed this programme to give learners a thorough grounding in IT and networking to prepare them to succeed in the external international exams. Learners will also get hands-on hardware and technology experience giving them the necessary competence and confidence in the workplace.

Microsoft and CompTIA certifications remain the standard by which IT professionals stand out from their peers. CompTIA is the leading provider of vendor-neutral IT certifications worldwide. Microsoft Certified Solutions Associate (MCSA) certifications validate the core technical skills required to build a sustainable career in IT and open the door to multiple career paths.

Many learners who attempt more advanced certification too quickly end up failing as they do not have the necessary job experience and knowledge you need to pass. By following the UniCollege study path and using our unique study tools, those new to IT will gain a solid foundation in IT, networking and security, enabling them to succeed.

Programme Benefits

• Practical and hands-on with lectures being conducted in a computer training studio as well as a computer workshop
• In addition to an experienced lecturer, UniCollege also makes use of highly sophisticated lesson laboratories to enhance the learner experience
• Relevant and current to industry needs and objectives
• Learners will write the internationally recognised CompTIA and Microsoft exams
• Sufficient tuition time to ensure learners understand and can apply the content in a practical context

Career Opportunities

• Information Security
• Desktop Support Technician
• Office Productivity
• End User Support
• Systems Operator
• PC Technician
• Network Technician/Administrator
• Network Support
• Server/LAN Administrator

Programme Outline

MOS: Word 2013

• Create and manage documents
• Format text, paragraphs and sections
• Create tables and lists
• Apply references
• Insert and format objects

MOS: Excel 2013

• Create and manage worksheets and workbooks
• Create cells and ranges
• Create tables
• Apply formulas and functions
• Create charts and objects

MOS: Powerpoint 2013

• Create and manage presentations
• Insert and format shapes and slides
• Create slide content
• Apply transitions and animations
• Manage multiple presentations

MOS: Outlook 2013

• Manage the Outlook environment
• Manage messages
• Manage schedules
• Manage contacts and groups