Course details
Introduction
This five day course will provide students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager. Using hands-on labs, students will learn the following:
- Where Service Manager sits within the System Center 2012 R2 product.
- What business and technical needs Service Manager is designed to meet
- How Service Manager aligns itself to ITIL and MOF.
- How to architect and implement a System Center 2012 R2 Service Manager deployment.
- How to upgrade an existing Service Manager 2010 environment to System Center 2012.
- How to customize System Center 2012 R2 Service Manager to be in line with corporate standards.
- How to configure Incident and Problem Management.
- How to configure Activity, Change and Release Management.
- How to configure Service Requests.
- How to configure Service Level Management.
- How to customize the Self-Service Portal.
- How to configure Reporting and Analysis.
- How to troubleshoot Service Manager and perform disaster recovery.
- How to create customized Service Manager forms.
Course Content
- Module 1: Service Management Overview
- Module 2: Installing System Center 2012 R2 Service Manager
- Module 3: Key Concepts and Features
- Module 4: Configuring Service Manager For Your Environment
- Module 5: Integrating Service Manager with the Hybrid Cloud
- Module 6: Managing Incidents and Problems
- Module 7: Managing Changes and Releases
- Module 8: Configuring and Managing the Service Catalog
- Module 9: Automating Business Processes with Orchestrator
- Module 10: Configuring Service Level Management
- Module 11: Using Reports and Analyzing Data in Service Manager
- Module 12: Advanced Troubleshooting and Disaster Recovery
- Module 13: Creating Custom Forms and Items in Service Manager
Course Location
About Torque IT
About Torque IT
With over 20 years of experience, Torque IT is recognised throughout the globe as the principal InformationCommunication Technology (ICT) training solutions provider to blue chip companies and the public sector.
The Torque IT business is based on a culture of customer service and an unwavering commitment to always providing the highest quality product and service available. Torque IT offers completely customizable training and enablement solutions that are tailored to your specific requirements whilst retaining the quality and credibility associated with standard vendor authorized training courses.
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