The IT Infrastructure Library (ITIL) v3 is the current version of the most widely adopted best practice framework for IT management.
Achieving the Foundation Certification represents clear demonstration that you can contribute to improving the maturity of an IT organization.
Service Management as a Practice
- Concepts of Service Management
- The Service Lifecycle
- Identifying and documenting the services
- Data information and knowledge
- Optimizing the infrastructure
About National Management Institute
Ministry of Planning and Administrative Reform is the prime champion to support the foundation & establishment of the We_They.
The We_They of the Arab Republic of Egypt has been established with a mind set to be a Regional Development Consultant & an implementation arm in the areas of human capital development, administrative capacities development & information technology professional services.
We_They operates as a profit oriented organization while promoting Excellence within the government, private sector’s and the entire MENA region. We_They has established strong ties and relationships with accredited organizations and specialized entities that are internationally recognized. Such network of relations, complements We_They offerings with a wide spectrum of products, services & knowhow's that can be delivered to serve the performance improvement cause of businesses & e-government essentials / capacities (equally).See all National Management Institute courses