IT Contracts And Service Level Agreements Bahrain Institute for Banking & Finance

IT Contracts and SLA are appropriate tools for development , support and communication with internal and external customers and suppliers to facilities IT operations. An effective SLA allow the organization to actively manage IT facilities in aligned with the business objectives and strategy.

Learning Outcomes

On successful completion of this course, participants will be able to:

  • Introduction to IT Contracts
  • What are SLAs
  • Understand the implementation of SLAs
  • Explain obstacles of success and how to overcome
  • Managing IT contracts and SLAs
  • Explain the key measurements and activity based SLAs
  • Understand SLA models
  • Undrestand the process of IT contracts
  • Explian the process of suppliers tendering and evaluation
  • Managing suppler performance

Target Audience

CIO, IT Senior Managers, IT Managers, IT Supervisors and IT Staff

Entry Requirements

Work experience of at least six months at IT Management/Supervisory level.

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Since its inception in 1981, We_They has grown from training 450 applicants a year primarily within the banking industry, to 20,000 drawing participants from all sectors of the economy, and are proud to have qualified over 200,000 learners in the last 3 decades.

Our faculty comprise of market practitioners, academics and qualified senior industry professionals. Their perse backgrounds ensure an enriched participant experience, striking the perfect balance between theory and practice.

We_They has made its mark internationally with clients in Asia, Africa, Europe, USA and the Middle East, well on its way to becoming the global institute of choice.

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