Course details
Students will learn the principles and core elements of the ISO/IEC20000 standard for IT Service Management. ISO/IEC20000-1 (Part 1) is the formal specification which defines the requirements that must be achieved.Course Objectives
Upon completion of this course, student will be able to: - Recognize and understand the key concepts of ISO/IEC20000 - Understand the working of the ISO/IEC20000 standard and the potential contribution to the IT organization - Get insight in implementing ISO/IEC20000 and its challenges - Understand the auditing and certification process on the ISO/IEC20000 Earn 14 PDUs Updated on 24 October, 2017
Course Location
About New Horizons Computer Learning Center
New Horizons is the world’s largest training provider with a global footprint of more than 300 locations in over 70 countries.They have more combined global training experience than any other training provider in the world as an industry leading training provider. The institute has been awarded more times
by major vendors than any other training organisation in the world.Their customers have a dedicated account manager who provides advice and guidance regarding training solutions and manages the relationship end-to-end.
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