Course details
This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005.Course Objectives
To understand the implementation of an IT Service Management System in accordance with ISO 20000 To gain a comprehensive understanding of the concepts, approaches, standards, methods and techniques allowing an effective management of an IT Service Management System To know the interrelationships between ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005 and ITIL To understand the relationship between the IT Service Management System, including the management processes and compliance with the requirements of different stakeholders of the organization To acquire the necessary expertise to support an organization in implementing, managing and maintaining an Service Management System (SMS) as specified in ISO/IEC 20000:2005 To acquire the necessary expertise to manage a team in implementing the ISO 20000 standard To acquire the personal skills and knowledge necessary to advise an organization on the management best practices of an IT Service Management System (SMS) To improve the analysis and decision making capabilities in an IT management context Updated on 24 October, 2017
Course Location
About New Horizons Computer Learning Center
New Horizons is the world’s largest training provider with a global footprint of more than 300 locations in over 70 countries.They have more combined global training experience than any other training provider in the world as an industry leading training provider. The institute has been awarded more times
by major vendors than any other training organisation in the world.Their customers have a dedicated account manager who provides advice and guidance regarding training solutions and manages the relationship end-to-end.
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