ISO/IEC 20000 Lead Auditor Global Success Systems
Price: QAR 9,098

    Course details

    Course Description
    -------------------------
    This five-day intensive course enables participants to develop the necessary expertise to audit an IT Service Management System (SMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. During this training, the participant will acquire the necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011; the certification process according to ISO 17021. Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to efficiently conduct an audit.

    Who can benefit from this course?
    -----------------------------------------------
     Internal auditors
     Auditors wanting to perform and lead IT Service Management System (SMS) certification audits
     Project managers or consultants wanting to master the IT Service Management System audit process
     Persons responsible for the IT Service conformity in an organization
     Members of an IT Service team
     Expert advisors in IT
     Technical experts wanting to prepare for an IT Service audit function

    What will you Learn?
    -----------------------------
    By the end of the training delegate will be able
     To acquire the expertise to perform an ISO 20000 internal audit following ISO 19011 guidelines
     To acquire the expertise to perform an ISO 20000 certification audit following ISO 19011 guidelines and ISO 17021 specifications
     To acquire the necessary expertise to manage an SMS audit team
     To understand the operation of an ISO 20000 conformant IT Service Management System
     To know the interrelationships between ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005 and ITIL
     To understand the relationship between the IT Service Management System, including the management processes and compliance with the requirements of different stakeholders of the organization
     To improve the ability to analyze the internal and external environment of an organization, risk assessment and audit decision-making in the context of an SMS

    Prerequisites:
    ------------------
     ISO 20000 Foundation Certification or basic knowledge of ISO 20000 and ITIL is recommended Updated on 04 May, 2017

    About Global Success Systems

    Global Success Systems FZ LLC(GSS) helps organizations to improve the PEOPLE and PROCESS through professional training, Consulting and Coaching .

    We are specialized in IT Governance, IT Service Management, Information Security, IT Risk Management, Business Continuity Management, Disaster Recovery, Project Management, Six Sigma and Balanced Score Card.

    Our Mission is to provide quality services to our customers and help them to achieve their objective.

    We are accredited by industry leaders including Axelos-UK,PECB-Canada, APMG-UK, PEOPLECERT-Greece, ISACA-USA, SCRUMStudy-USA and EXIN-Netherlands to deliver our services.V

    See all Global Success Systems courses
    Courses you can instantly connect with... Do an online course on ITIL starting now. See all courses

    Is this the right course for you?

    Rate this page

    Didn't find what you were looking for ?

    or