ISO/IEC 20000 Foundation Global Success Systems
Price: AED 4,771

Course details

Course Description
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This course enables participants to learn about the best practices for implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005, as well as the best practices for implementing the IT Service Management processes starting from the ISO 20000: planning and implementing new and changed services, service delivery process, relationship management process, problem resolution process, control processes and release processes.

Who can benefit from this course?
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 Members of an IT Service team
 IT Professionals wanting to gain a comprehensive knowledge of the main processes of an Service Management System (SMS)
 Staff involved in the implementation of the ISO 20000 standard
 Technicians involved in operations related to an SMS
 Auditors

What will you Learn?
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By the end of the training delegate will be able
 To understand the implementation of an IT Service Management System in accordance with ISO 20000
 To understand the relationship between the IT Service Management System, including the management processes and compliance with the requirements of different stakeholders of the organization
 To know the interrelationships between ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005 and ITIL
 To know the concepts, approaches, standards, methods and techniques allowing to effectively manage an IT Service Management System
 To acquire the necessary expertise to contribute in implementing an IT Service Management System (SMS) as specified in ISO 20000 Updated on 04 May, 2017

About Global Success Systems

Global Success Systems FZ LLC(GSS) helps organizations to improve the PEOPLE and PROCESS through professional training, Consulting and Coaching .

We are specialized in IT Governance, IT Service Management, Information Security, IT Risk Management, Business Continuity Management, Disaster Recovery, Project Management, Six Sigma and Balanced Score Card.

Our Mission is to provide quality services to our customers and help them to achieve their objective.

We are accredited by industry leaders including Axelos-UK,PECB-Canada, APMG-UK, PEOPLECERT-Greece, ISACA-USA, SCRUMStudy-USA and EXIN-Netherlands to deliver our services.V

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