ISO/IEC 20000 Auditors

Course details

Overview:

The ISO/IEC 20000 Auditor course is a 2-day classroom training relevant for professionals who play a role as a 3rd party auditor in an ISO/IEC 20000 assessment. This course is designed for professionals and certified auditors who require an orientation into ITSM in general and ISO/IEC 2000 in particular. Internal auditors working in an organization which is implementing or already has ISO/IEC 20000 certification will also find this course useful to improve not only their understanding of the subject but also the application of ISO/IEC 20000 within their organization.

Objectives:

• The candidate should understand the principles of ITSM and the contents of ISO/IEC 20000. Specifically, the candidate should understand: 
• The structure, requirements, objectives and application of ISO/IEC 20000-1:2011 (service management system requirements)
• Eligibility, applicability and scoping principles and how to apply them to a typical ITSM service provider.
• Application and relevance of parts of the ISO/IEC 20000 series
• What is required in pre-audits, formal certification and surveillance audits
• The regulations of the APMG certification scheme. 

Content:

• Background to the ISO/IEC 20000 standard 
• Certification schemes and the APMG certification scheme  Principles of IT service management 
• ISO/IEC 20000-1:2011 (Part 1), its usage  and relevance within the certification process 
• The SMS, the processes and mandatory requirements within Part 1 
• Documentation required to achieve certification and to demonstrate conformity
• The usage of ISO/IEC 20000-2 (Part 2) in  support of Part 1 and the certification process
• Applicability, eligibility and scoping based on ISO/IEC 20000-3 (Part 3)