Course details
ISO/IEC 20000 is the international standard for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.Location: Dubai | Dates: Apr 14 - 15 2017 (Weekend batch)
Overview
This advanced-level certification is for IT practitioners who will prepare an organization for ISO/IEC 20000 certification. The purpose of the Practitioner qualification is to ensure that the candidate has sufficient understanding of ISO/IEC 20000 and its application to be able to apply their knowledge to a range of activities that support organizations in achieving and retaining the certification.
• Understand the requirements of ISO/IEC 20000
• Advise an enterprise on the best practices for management of an ITSMS
• Compliance with requirements of various stakeholders
• Manage the accreditation process
Prerequisites
• ITIL Foundation / ISO 20000 Foundation
• Understand basics of IT management
• Experience of working in a IT service management Updated on 04 May, 2017
About IT HelpLine FZE
IT HelpLine is a service management company providing consulting and training services related to standards-based ITSM implementation, IT process optimization, ITIL adoption IT Governance and ISO/IEC certification.
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