Course details
Course ObjectivesA student in this class will learn how to work with accounts, contacts, cases, solutions and activities. In addition, the instructor will show students how to how to use and create list views and reports to effectively filter information.
Course Outline
1 - Introductions / Login to Training Orgs
2 - Overview of Salesforce for Service
3 - Working with Accounts
4 - Working with Contacts
5 - Working with Cases
6 - Working with Solutions
7 - Creating List Views & Reports Updated on 22 January, 2018
Course Location
About New Horizons Computer Learning Center
New Horizons is the world’s largest training provider with a global footprint of more than 300 locations in over 70 countries.They have more combined global training experience than any other training provider in the world as an industry leading training provider. The institute has been awarded more times
by major vendors than any other training organisation in the world.Their customers have a dedicated account manager who provides advice and guidance regarding training solutions and manages the relationship end-to-end.
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