Course details
Mediation is increasingly being used to resolve disputes in many areas of life. Organisations are now recognising that unresolved disputes and inappropriately managed workplace conflict impacts upon workplace effectiveness and places an on-going drain on organisational resources. Not uncommonly, cases referred to third parties for resolution do not produce satisfactory outcomes for the parties involved. There is a growing awareness that Mediation, as an alternative mechanism for dispute resolution, has a key role to play in conflict resolution within organisations.
Objectives
The aim of this programme is to give participants:
- An understanding of mediation as a mechanism for dispute resolution and how it differs from other dispute resolutions methods
- An understanding of the five step framework for mediation
- An understanding of the benefits of using a mediation approach in resolving conflict locally within their own organisations
- A greater awareness of conflict management
- A set of skills/tools to make them personally more effective when managing conflict and dealing with disputes within the workplace.
Content
Among the issues covered will be:
- Understanding the structure and principles of Mediation
- Analysis of conflict, why it happens and how to deal with it
- Personal responses to conflict
- Benefits of adopting a mediation approach to conflict resolution
- Effective listening, questioning, negotiating and communication skills
- Opportunity to practice the skills required in dealing with workplace issues adopting a mediation approach.
Course Location
About Institute of Public Administration - IPA
The Institute of Public Administration is Ireland’s only public service development agency focused exclusively on public sector development. It delivers its service through:
- education and training, building people’s capability to meet challenges
- direct consultancy, solving problems and helping plan and shape the future
- research and publishing - understanding what needs to be done and making these findings readily available.
they tailor their services to the particular needs of the public service. their blend of skill and experience means that they can develop and offer a service which meets public service needs precisely and effectively. Whilst their services are delivered mainly to clients in the Irish Public Service, they have a strong reputation and demand for their services internationally also.
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