Introduction To Mediation

Course details

Mediation is increasingly being used to resolve disputes in many areas of life. Organisations are now recognising that unresolved disputes and inappropriately managed workplace conflict impacts upon workplace effectiveness and places an on-going drain on organisational resources. Not uncommonly, cases referred to third parties for resolution do not produce satisfactory outcomes for the parties involved. There is a growing awareness that Mediation, as an alternative mechanism for dispute resolution, has a key role to play in conflict resolution within organisations.

Objectives

The aim of this programme is to give participants:

• An understanding of mediation as a mechanism for dispute resolution and how it differs from other dispute resolutions methods
• An understanding of the five step framework for mediation
• An understanding of the benefits of using a mediation approach in resolving conflict locally within their own organisations
• A greater awareness of conflict management
• A set of skills/tools to make them personally more effective when managing conflict and dealing with disputes within the workplace.

Content

Among the issues covered will be:

• Understanding the structure and principles of Mediation
• Analysis of conflict, why it happens and how to deal with it
• Personal responses to conflict
• Benefits of adopting a mediation approach to conflict resolution
• Effective listening, questioning, negotiating and communication skills
• Opportunity to practice the skills required in dealing with workplace issues adopting a mediation approach.