Introduction to Management for Hospitality Services

Course details

This course is designed specifically with the needs of the hospitality and tourism sector in mind. It is ideally suited to existing Supervisors who have not previously had the opportunity to formally develop their supervisory and management skills. Equally, the course will meet the needs of persons, who have ambitions to become supervisors.

COURSE CONTENT

• On successful completion of this course, participants will be able to:
• Management Roles, Skills and Functions
• Business Ethics and Corporate Responsibility
• Law and Technology as drivers of change
• Planning and Decision Making
• Organisation Structure and Design
• Motivation and Leadership - Theory and Practice
• Human Resources Management
• Marketing and Customer Care
• Production Planning, Styles and Control

AWARD

• CIT: Single Module Certification (5 ECTS credits at Level 6 on the National Framework of Qualifications)

Admission Requirements:

• This course is suitable for learners who have previously undertaken courses in culinary, tourism or hospitality operations.
• Applicants with industry work experience may be considered.
• Many organisations are in a position where their supervisors have excellent technical skills, but they often lack management skills which are essential to be an effective supervisor. There is increasing evidence that people management is positively related to superior organisational performance.