Course details
Who should attend?
The course is aimed at all levels within an organization who need an understanding of ISO/IEC 20000:2011 Parts 1 & 2 and the certification process.
What will I learn?
Provide a basic understanding of ISO/IEC 20000:2011
Examine the certification process
Review the benefits of achieving ISO/IEC 20000:2011
What are the benefits?
A move towards conformance to an international standard for IT Service Management
A step closer to providing services that meet customer requirements
Use of a management system for tendering of services.
What is included?
Training course notes
Lunch
Refreshment
Certificate of attendance
Course Location
About BSI Singapore
BSI is the business standards company that helps organisations all over the world make excellence a habit. For more than a century BSI have been challenging mediocrity and complacency to help embed excellence into the way people and products work. That means showing businesses how to improve performance, reduce risk and achieve sustainable growth. As a global leader in helping organisations improve, BSI's clients range from high profile brands to small, local companies in 150 countries worldwide. See all BSI Singapore courses Are you from BSI Singapore ? Claim your course!
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